Is there minimum age for renting?
There isn’t minimum age. You need a driving licence valid in Spain with a minimum of 2 years driving experience for driving or renting. Drivers under the age of 23 have to pay additional charge – € 10 / day.
How can I add an additional driver?
An additional driver can be added free during the booking. Renting requirements are the same for the additional driver.
How can I pay?
You can pay the renting fee online via our website. We can accept DEBIT and CREDIT cards, too. Besides, there is a possibility of paying in cash. In this case the renting fee can be paid in cash or by card during picking up the car on the spot.
Where can I pick up and drop off the car?
You can pick up and drop off the car personally on the spot you have chosen previously. During the booking, you can found on the map which spots belong to which charge category (€ 0 / € 20 / € 40).
I find some damage or failings of the car during the pickup. What should I do?
All of our cars have Rental Certificate which includes the condition of the vehicle. The damages and the failings of each vehicle are recorded onto this certificate at every pickup and drop off. Of course we would like to get back our cars with the same condition as we have given them over. We expect from all our Renters to handle our cars as if they were their own cars.
How much fuel does the car have at the time of drop off?
We give over our cars with filled-up tank and you have to drop them off with the same condition. We will charge for the cost of the difference of fuel and additionally €15 as a service cost.
I would like to have a child-safety seat into the car. Is it possible?
Child -safety seats or booster seats can be required during the rental process. Regarding their age, our cars aren’t always compatible with child-safety seats – you can find the possibly restrictions in the descriptions of the cars. Please take notice of it and check it during your booking.
What can be transported in the car?
Our cars can be rented for only ordinary usage. Neither animals nor goods can be transported in them. If you fail to act by this rule, we will have to charge € 100 for cleaning over the possibly caused damage.
Is smoking allowed in the car ?
No, it isn’t. It is strictly forbidden. If you fail to act by this rule, we will have to charge € 100 for cleaning.
What do I have to do in the case of damage / accident / theft?
It is the Renter responsibility that every traffic incident or theft will have to be reported to the police (Phone number: +34 112) without any delay. You must also inform Retro Car Rental, as the lessor of the car / vehicle, on the following phone number: +34 699874664 in WhatsApp message.
What should I do in the case of mechanical malfunction?
Our cars are in good mechanical and technical condition in accordance with their age and mileage. They are regularly maintained and checked. If some mechanical or technical malfunction could happen (any of the MI – malfunction indicator – is activated or the engine overheats etc.) The Renter must contact us without any delay on the following phone number: +34 699874664 in WhatsApp message. You must pull over the side of the road safely and mustn’t go on driving.
Is it allowed to leave the island?
No, it isn’t. Leaving Gran Canaria is strictly forbidden.
Can I cancel my booking?
You can cancel your booking FREE 24 hours before the picking up AT THE LATEST. Your cancellation request can be sent in e-mail (email@example.com) or via WhatsApp message (+34699874664).
If you cancel your booking WITHIN 24 hours, you’ll have to pay the refund of the 50% of the renting fee.
Can I modify my booking?
Depending on the availability, you can modify the date of your booking or choose another car. We can do it only once without charging a fee. We will charge the 25% of the renting fee at the second time. In this connection, please contact us in e-mail (firstname.lastname@example.org) or in WhatsApp message (+34699874664).