Frequently asked questions

There isn’t minimum age. You need a driving licence valid in Spain with a minimum of 2 years driving experience for driving or renting. Drivers under the age of 23 have to pay additional charge – € 10 / day.

An additional driver can be added free during the booking. Renting requirements are the same for the additional driver.

You can pay the renting fee online via our website. We can accept DEBIT and CREDIT cards, too.

You can pick up and drop off the car personally on the spot you have chosen previously. During the booking, you can found on the map which spots belong to which charge category (€ 0 / € 20 / € 40). The possibly charges can be paid with card during the booking.

All of our cars have Rental Certificate which includes the condition of the vehicle. The damages and the failings of each vehicle are recorded onto this certificate at every pickup and drop off. Of course we would like to get back our cars with the same condition as we have given them over. We expect from all our Renters to handle our cars as if they were their own precious hobby cars.

The Renters have financial responsibility and liability of the damages during the renting. The costs of repairing of possibly damages have to be paid with cash or card at the time of drop off.

We give over our cars with filled-up tank and you have to drop them off with the same condition. We will charge for the cost of the difference of fuel and additionally €15 as a service cost.

Regarding their age, our cars aren’t always compatible with child-safety seats – you can find the possibly restrictions in the descriptions of the cars. Please take notice of it and check it during your booking.

No, it isn’t. Our cars can be rented for only ordinary usage. Neither animals nor goods can be transported in them. If you fail to act by this rule, we will have to charge € 100 for cleaning over the possibly caused damage.

No, it isn’t. It is strictly forbidden. If you fail to act by this rule, we will have to charge € 100 for cleaning.

It is the Renter responsibility that every traffic incident or theft will have to be reported to the police (Phone number: +34 112) without any delay. You must also inform Retro Car Rental, as the lessor of the car / vehicle, on the following phone number: +34 699874664 in WhatsApp message.

Our cars are in good mechanical and technical condition in accordance with their age and mileage. They are regularly maintained and checked. If some mechanical or technical malfunction could happen (any of the MI – malfunction indicator – is activated or the engine overheats etc.) The Renter must contact us without any delay on the following phone number: +34 699874664 in WhatsApp message (between 8:00 am and 9:00 pm). You must pull over the side of the road safely and mustn’t go on driving.

No, it isn’t. Leaving Gran Canaria is strictly forbidden.

Yes, with the refund of the 50% of the renting fee. In this case please contact us in e-mail (info@retrorental.es) or in WhatsApp message (+34699874664).

Depending on the availability, you can modify the date of your booking or choose another car. We can do it only once without charging a fee. We will charge the 25% of the renting fee at the second time. In this connection, please contact us in e-mail (info@retrorental.es) or in WhatsApp message (+34 699 87 4664).

If you didn’t find your answere above, don’t hesitate to contact us.